Why you should join Upright
💵 Venture capital-backed hyper growth company
🎯 Mission-driven, customer centric organisation
🧑🏫 Training and mentorship to learn from best in class talent
💵 Competitive salary and Stock options
About the role
As the Admissions Manager, you will take on a dual role as a player-coach. This means that you will lead a team of Admissions Advisors while also managing your own pipeline of prospective learners to surpass enrollment goals. In your capacity as a coach, you will be the main point of contact for the Admissions team and ensure that all admissions-related activities are executed smoothly and efficiently. As the player, you will prioritize achieving enrollment goals, qualifying prospective learners, and driving revenue growth. Effective communication skills are essential, as this role requires a constant flow of phone, video, and written correspondence, and you must maintain a high volume of meaningful and productive conversations.
- Manage a team of Admissions Advisors and provide regular coaching, feedback, and training to help them meet and exceed their goals
- Develop and implement effective admissions strategies to drive enrollment growth and meet revenue targets
- Establish and maintain relationships with key stakeholders, including prospective students, partner organizations, and alumni
- Monitor and analyze admissions data to identify trends and areas for improvement and develop action plans to address any issues
- Collaborate with other departments to ensure a seamless experience for students from initial inquiry to enrollment
- Work with the admissions team to identify prospective students for our bootcamp programs
- Assist applicants through the admissions process, from initial inquiry to enrollment
- Provide excellent customer service to applicants and maintain open communication throughout the process
- Assist applicants in obtaining grants and financial services, including completing applications and providing necessary documentation
- Maintain accurate and complete records of all contact interactions and progress throughout the admissions process
- Provide reports, feedback, and assessments of progress
- Maintain the HubSpot CRM system to ensure accurate and up-to-date information
- Meet or exceed enrollment goals of qualified learners
- Work flexible hours, including weekends and evenings, to accommodate applicants' schedules
Note: This is not a remote position.
- 3+ years of experience in sales, customer service, or admissions, preferably in a bootcamp or OPM setting
- Strong leadership and management skills, with experience managing a team
- Strong knowledge of HubSpot Sales CRM or other similar CRM systems
- Previous phone and email sales experience is required
- Knowledge of grant and financial assistance programs is preferred
- Willingness to work flexible hours, including weekends and evenings
- Ability to work in a fast-paced environment and quickly adapt to process changes
- Must be available to work in person in the Manila, Philippines office
Upright Education empowers institutions and employers with digital certification and workforce development programs that produce industry-leading results and life-changing experiences.
Workforce retraining and rapid reskilling are some of the most critical issues of our time. With millions of new digital jobs entering the global employment market, adults across the world are learning technical skills to prepare for the future of work.
Upright Education partners with leading organizations to amplify opportunities for working adults eager to enter high-demand and high-paying careers.
Upright Education was founded in 2021 by serial education entrepreneur Benny Boas alongside a team of industry experts with a vision to revolutionize the way adult learners upskill in today's fast-paced job market. Inspired by this, we embarked on a mission to create an experiential learning platform that equips adult learners with the skills and knowledge essential at every stage of their career journey.
What sets us apart is our commitment to ensure our graduates’ successful outcomes. We understand that everyone has a unique journey, learning styles, and schedules. That's why we offer flexible and unlimited career services, allowing individuals to progress at their own pace. We ensure that our graduates receive the 360 degree support and resources necessary to succeed.
At the heart of Upright Education is a community that is built on collaboration, support, and growth. Our team of dedicated mentors and industry professionals serve as guides, offering valuable insights, personalized feedback, and career advice. Beyond the classroom, our learners connect with a network of like-minded peers, fostering valuable relationships and opening doors to new opportunities.
We take great pride in witnessing the transformation and success stories that emerge from our bootcamps. As we continue to grow, our commitment to empowering learners remains steadfast. We strive to stay at the forefront of emerging technologies and industry trends, constantly refining our programs to meet the evolving needs of learners and employers.