clients Vendavo

Customer Success Manager

Location

🇺🇸 USA Only

Job Type

Full-time

Experience

N/A

Salary

N/A

Skill Set

Role

Customer Support

Job Details



Company Description

Vendavo is the leading provider of price management and optimization solutions for business-to-business companies worldwide. Vendavo solutions (On-premise, Mobile and SaaS) include comprehensive pricing analysis, optimization, price setting, and deal execution capabilities that help companies improve profits through the art of science and big data. Leading companies across chemicals, high-tech, industrial manufacturing, and distribution industries leverage Vendavo solutions to drive higher profits. We’re making a difference in business, and we’re looking for energetic, experienced, and talented professionals to grow our team. If you are someone who is driven to make a global impact and believes in a culture of mutual respect, then you need to join us here at Vendavo!

We collaborate with our customers like few others in our industry. That’s how we help global businesses achieve extraordinary outcomes in driving predictable, profitable outcomes and growth, by combining the best technology, processes, and – most importantly – people.

It doesn’t stop with unlocking opportunities for customers: We’re committed to creating growth, opportunity, diversity, and inclusion for our employees, too.

Our team is growing. You will too.



Job Description

We’re a growing team, and as we scale, so does our need to focus on expanding the Customer Success department. The primary function of the Customer Success Manager is to act as the trusted partner and a key contributor to ensure the adoption and retention of Vendavo Solutions through frequent engagement with the customer. We exist to hear and understand our customer's needs so that we may in turn be their advocate internally to create success.

As a Customer Success Manager with Vendavo, you will be responsible for:

  • Throughout the customer lifecycle advocate customers’ needs, understand customers’ business challenges and industry trends consulting on how Vendavo can help them achieve their objectives
  • Collaborate with the account team to develop account plan and call-to-actions
  • Cultivate relationship to drive adoption, ensure retention, and increase overall customer satisfaction
  • Understand customer issues and effectively work with teams to ensure our ability to resolve them
  • Coordinate interactions between Vendavo SME’s and customer stakeholders advocating and anticipating the needs of customers to leaders
  • Provide transparent and timely communication with key stakeholders.
  • Ensure customer confidence a positive Vendavo reference
  • Monitor and report out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.)
  • Maintain service request oversight to ensure successful delivery
  • Champion customer needs relative to feature enhancements
  • Supporting Sales when upsell opportunities are identified
  • Other duties as assigned.




Qualifications

  • Bachelor’s degree, Communications, Economics, Marketing or Business function or equivalent experience
  • Minimum 2 years experience supporting SaaS software solutions
  • Experience working with customers’ executive level
  • Experience with Pricing or CPQ solutions a plus but not required
  • Ability to support international time zones
  • Willingness to travel up to 10%



Additional Information

  • Competitive base salary + bonus
  • Comprehensive health benefits including medical and dental
  • Unlimited paid time off
  • Flexible working hours

Accommodations


Vendavo is an inclusive community, and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please contact your recruiter with your request. Your message will be confidential, and we will be happy to assist you.

All your information will be kept confidential according to EEO guidelines.