clients Videowise

Customer Success Manager

Location

EET

Job Type

Full-time

Experience

N/A

Salary

N/A

Skill Set

Role

Customer Support

Job Details

We’re the leading, all-in-one video shopping solution for Shopify. We empower thousands of customers around the world to grow their businesses with innovative technology, 24/7 support, and inspiring content.

Our story started in 2020. We've been well-financed and backed up by rockstar angel investors from Google, Uber, Facebook, Adobe, all from Day 1.

Our solution was wisely designed to help Shopify businesses drive more shopper engagement and generate real added revenue. It’s no coincidence that the most successful brands have started investing in video content years ago. Video has become the most engaging way to present and sell a product online, and it’s high time the eCommerce industry reaped all the benefits of video marketing. That’s where we come in — and we're just getting started!

Why Join VideoWise?

We’re humble hustlers. More than just workmates, teammates, and digital desk mates - we’re family. We have each other’s backs through thin and thick, beyond Asana tasks and beyond formal arrangements.

At VideoWise, we celebrate diversity, treat people with respect, really listen to each other, provide equal opportunities for employment, growth, and advancement, and put every ounce of effort into creating the best employee experience.

For us, this is more than just a workplace. We want to share with you:

  • - Highly competitive salary - VideoWise is well funded and in a full growth mode looking for smart and talented individuals to contribute to this growth.

  • - Generous vacation policy - We care about your mental health and we encourage our employees to take time off whenever they feel they need it.

  • - Generous equity - We're seeking people that want to get involved and be own a piece of the company. Since we're early stage the first employees will benefit the most out of this.

  • - Flexible work policy - Night owl or early riser, work whenever you want as long as results speak for themselves.

  • - Fully remote company - We’re fully remote with team members on 3 continents. Work from anywhere in the world, we’re all good.

  • - A team ready to be there for you whatever you need. Human to human, beyond job titles. <3

This Is What You'll Do At VideoWise:

We are looking for someone who has e-commerce experience, preferably in the Shopify ecosystem and a proven customer success experience. Your primary focus will be on producing higher activation rates, increasing customer satisfaction, and lasting customer retention.

This is a full-time position, remote location, preferably in the Eastern European timezone.

As a Head of Customer Success, you will:

  • - Develop lasting and meaningful relationships with VideoWise merchants

  • - Measure the effectiveness of Customer Success

  • - Optimise, manage and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness

  • - Lead World-class Customer Success team

  • - Manage Customer Success Activities

  • - Gather merchant feedback on VideoWise product and services

  • - Assist in workshops to help merchants demonstrate the full value of VideoWise and the applicability of new features on the roadmap

  • - Provide recommendations for solutions and enhancements that generate additional revenue

  • - Periodic strategy calls with merchants

This Is What You'll Bring To Our Team:

  • - Minimum 4+ years experience in SaaS Customer Success or managing customer-facing accounts. Ideally, you should have experience in the Shopify app ecosystem.

  • - E-commerce experience is a plus!

  • - Enthusiastic and creative leader with the ability to inspire others

  • - Fluent English with solid oral and written communication skills

  • - Familiar with GSuite, Hubspot, Notion, Loom, Microsoft office or be able to quickly learn new software applications.

  • - Enthusiasm for receiving, sharing and acting on feedback