clients WorkRamp

Customer Success Manager

Location

🇺🇸 USA Only

Job Type

Full-time

Experience

2 to 3 years

Salary

N/A

Skill Set

Role

Customer Support

Job Details

WorkRamp is the leading enterprise platform for corporate learning. We’re out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees.


🙌 Why WorkRamp?


- Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures

- Named Among Best Workplaces in Software by Inc. Magazine for 2022

- #1 Top-Rated LMS by The Motley Fool

- JMP Securities Hot 100 Startups: The best privately held software companies 2022

- #1 on Inc's 2021 Best Workplaces List for Startups

- Fortune's Best Places to Work in the Bay Area 2021


🚀 What’s the opportunity?


On our Customer Success team, we value building strong customer relationships. From adoption to QBRs to renewals, you will manage our most important relationships and be the customer’s voice within the company. If you love working with people, building scalable programs, and are passionate about working in a startup environment, this is your ideal role.


🔧 What will I be doing?


- Own the customer relationship post-sales, from CxOs to individual contributors

- Be a strategic advisor to customers, helping them achieve their business outcomes

- Comfortable working with customers through renewals, upsells, and account management needs

- Channel feedback directly to the product team to help shape the product roadmap

- Become an expert in learning and training methodologies and best practices

- Have the opportunity to experience a fast-paced startup environment

- The work schedule will be 9 am - 5 pm East Coast time


💡What skills do I need?


- 2-3 years of experience in Customer Success and/or Account Management

- Past experience owning full-cycle renewals, identifying upsells, and holding QBRs

- Experience in SaaS, preferably in early to mid-stage startups

- Comfortable working with CxOs and managing a sales process

- Strong coaching skills, technical aptitude, territory management skills, and attention to detail

- Passion for the startup experience


🏆 Perks


- Fully Remote

- Work from anywhere in the US

- Unlimited PTO & 10 company-wide holidays + winter break

- Equity with annual refreshes

- Full healthcare coverage

- Stipend for remote work setup, DeskPass account, & virtual and regional meetups

- Annual stipend for professional development

- 401K

- Half Day Fridays every other week

- Quarterly Self Care Day & more-Mental Health and Wellness Resources, including a free subscription to Calm Premium

- $100 Birthday Donation to the charity or non-profit of your choice

- Employee Resource Groups (Mental Health, Womxn of WorkRamp, WorkRamp Asian/Pacific Islander, WorkRamp Afro-xxx/African-American/Black, LGBTQties, WorkRamp DEI, WorkRamp Pride)


- This role is fully remote and must sit in Eastern or Central Time zones

- At this time, WorkRamp does not sponsor work visas