About Customer Alliance

The European leader for Voice of the Customer and Review management.

Online reviews

• Boost your number of reviews by an average of 60% year on year
• Put review collection on autopilot with perfectly-timed, personalised email invitations
• Climb Google search rankings and bring new customers straight to your door
• Forget wasted time trawling through review sites. See all your reviews in one dashboard and reply to them directly

Email surveys

• Send surveys straight to your customers’ inboxes without lifting a finger
• Get the feedback you need in less than half the time with response rates of up to 18% (vs the 6% average for email surveys)
• See all your survey data in one place, using smart filters to dive deeper into your results

QR code surveys

• Stop missing essential feedback with QR codes at offline touchpoints
• From paper receipts to your point of sale, make it convenient for customers to share their thoughts
• Tackle problems in real-time to transform unhappy customers into lifelong fans

Website surveys

• Understand how visitors experience your website and identify quick wins for your business
• Plan website changes backed by real customer feedback for fast, impactful results
• Boost click-throughs and bookings without time-consuming trial and error