About DelivApp

One place to manage ordering and delivery for multi-unit restaurants.

Our mission We are leveling the playing field for local businesses. We help them stay competitive and become less dependent on the aggregators. We provide them with technological tools to launch online ordering and on-demand delivery services that would be on par with the digital experience the big platforms.

Our vision We envision a world where business owners work for themselves and serve their local communities, using technology as a mere tool to do so.

Our story In 2014, our co-founder and CEO Yan Zagatsky joined his friend, a renowned Israeli restaurant owner, who was starting a fast dining venture. The more Yan learned about the world of food and food delivery, the more he saw technological gaps and severe pains that did not have proper technological solutions.

Being a technological manager first and foremost, Yan called his friends and former colleagues and they decided to build an on-demand delivery management platform that would answer the restaurants' need to deliver food on time and in an orderly fashion.

Fast-forward 5 years, DelivApp has evolved into a robust solution that handles hundreds of thousands of orders per month and serves hundreds of merchants globally. These numbers continue to grow each and every day!

Initially a food delivery management engine, DelivApp now offers:

• A logistics engine (compatible with any ordering interface)
• A complete ordering and on-demand delivery management platform

Live order status on a webpage

• Avoid "Where is my order?" calls. Let your customers know live order status and ETA via a dedicated webpage.

SMS updates

• If you want, you can notify customers about the order status via text messages. You can use the default events settings or configure your own. This is an optional feature configurable by the delivery manager.

In-app feedback collection

• Use every opportunity to improve service and retain customers: automatically request and instantly receive actional feedback after each order.

SMS feedback request

• Use every opportunity to improve the service and retain customers: automatically request and instantly receive actional feedback after each order.

Chat support for consumers

• Implement an in-app chat for customers who placed an order on the marketplace. Allow the delivery manager or restaurant to provide first tier support. This is an optional and configurable feature.

..and many more features.

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