About Freshdesk

Freshdesk is an intuitive customer support software that empowers your support teams to deliver timely and consistent support at any scale.

Ticketing made easy

Prioritize, categorize and assign tickets so you never lose track of them.

Resolve issues together

Work together as a team to quickly and efficiently solve customer problems.

Support across channels

Unify and manage all support-related communications from multiple channels on a single platform.

Manage your field workforce

Manage your end-to-end field service operations from right within Freshdesk

Increase your team’s productivity

Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks.

Help customers help themselves

Create a self service experience for customers with a knowledge base and forums.

Measure and improve efficiency

Identify problems, plan based on metrics and improve helpdesk performance.

Complete customization capabilities

Customize your workflows, customer portal, agent roles, and more to make the helpdesk truly yours.

State-of-the-art data security

Freshdesk ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.