About Loop Email

A collaboration hub uniting email, chat and files in one app.

Get team email under control

• Shared inbox: Manage emails as a team with a simple yet powerful shared inbox
• Assign owners: Know who’s in charge of any conversation by assigning an owner
• Track status: Keep track of open conversations, and close any resolved ones
• Universal inbox: Process all emails and chat messages in a single inbox view
• Shared labels & tags: Share a tagging system as a team to keep your inbox organized
• Filters: Create personalized views of your inbox easily and quickly with filters in Loop
• Rules & automations: Automate workflows for yourself and your team with a powerful rules engine
• Snooze: Snooze a conversation for a period of time to keep your inbox organized
• Subscribe or mute: Manage exactly what messages you want to see in your Loop inbox

Respond faster to customers

• Side chat on emails: Start a private side chat on any email thread and resolve enquiries within minutes
• SLAs: Get your response time optimized with SLA notifications for your team
• Templated responses: Set up templated responses to frequent queries & share them with your team
• Collision detection: Prevent sending multiple replies by mistake with collision detection flagging
• Round Robin & Workload assignment: Optimize who gets assigned to each email
• Desktop & mobile: Resolve customer enquiries quickly on the go or from your desktop

Automate your workflows

• Shared rules: Set up team-wide automated rules to organize your inbox and handle incoming emails
• Personal rules: Increase your own and your team’s personal productivity by automating your custom workflows
• SLAs: Automate reminders and nudges for your team to help reach your customer service goals

Improve teamwork

• Team channels: Create chat channels for each of your teams or projects
• Direct messages: Chat 1-2-1 with anyone in your team right inside Loop and get things done faster
• Side chat on emails: Start a private side chat on any email thread and resolve enquiries within minutes

Get insights and reports

• Targeted insights: Get insights into how your team and your business are working by setting up customizable reports
• Automated reporting: Set up automated reports that give you a snapshot of the key productivity metrics across your team
• Clear visibility: Get visibility on how your team operates to improve how you handle customer enquiries

More Features

• Calendar: Plan your day with Loop’s agenda and view all upcoming meetings alongside your inbox
• Themes: Customize the look and feel of your Loop inbox by choosing one of the Loop themes.
• Works with all email providers: Connect any email provider, such as Gmail, Outlook, Exchange or IMAP.
• Custom signatures: Create custom signatures for each of your connected inboxes.
• Starred to-do's: Easily access your own personal to-do’s by adding a star to any message.
• Keyboard shortcuts: Speed up your daily workflows with handy keyboard shortcuts