ProProfs Help Desk

ProProfs Help Desk software helps you manage all your emails in one place using shared inbox.

Try ProProfs Help Desk

About ProProfs Help Desk

ProProfs Help Desk software helps you manage all your emails in one place using shared inbox.

Collaborate With Shared Inboxes: No need to jump from one inbox to the other, bring all emails in one place

ProProfs Help Desk system offers a shared space for all your customer-facing inboxes (sales@, support@, help@, billing@, contact@, etc.). With a simple Gmail-like user interface, resolving customer issues would feel familiar but only better.

  • All customer-facing inboxes in one place
  • Simple Gmail-like user interface
  • Never lose a customer email again

**Increase Agent Productivity With Automation: ** Help desk software designed for high performance support teams

Take automation to a whole different level with Round-Robin or advanced ticket assignment that ensures tickets are evenly distributed and never get piled up. Save valuable hours every day by leveraging canned responses for commonly asked questions.

  • Automatically assign tickets to agents
  • Use canned responses for faster replies
  • Share automated alerts & notifications

Improve Performance With Reports: Get reports & analytics that gear you towards action

Unlock key customer service metrics and monitor your agents' performance as a group and individuals. Share automated emails for ticket rating and capture customer feedback instantly using ticket ratings, CSAT, NPS, and custom surveys.

  • Track key customer service metrics
  • Measure individual & team performance
  • Share CSAT, NPS, & other surveys

Provide Multi-Channel Support: Unify conversations across channels for a seamless experience

ProProfs Help Desk enables you to capture customer requests from multiple channels- email, live chat, or help center. Meet customers on the channels they love and deliver 360-degree support experiences.

  • Manage multiple channels from one place
  • Meet customers on channels they love
  • Offer 360-degree support

Customize It Your Way: Customize workflows to suit the way your team works

Enjoy complete customization capabilities and personalize your help desk to suit your unique needs. Supply more information to a ticket by creating custom fields or set priorities and alerts to match your SLAs.

  • Keep your brand identity intact
  • Create custom fields for tickets
  • Set ticket priorities to match SLAs

Includes Chat, Knowledge Base & Survey: Harness the power of multiple support tools & delight customers

ProProfs Help desk includes live chat, Knowledge base & survey software ProProfs Help Desk comes with ProProfs Live Chat, Knowledge Base, and Survey Maker built-in. Respond to customers in real-time via live chat and build experiences. Offer 24x7, anytime, anywhere self-help, and reduce tickets by up to 80%. Measure and improve customer delight with surveys easily.

  • Live Chat for real-time interactions
  • Knowledge Base to promote self-service
  • Survey Maker for customer feedback



  • Price:$10/user
  • Duration: 1 month
  • User(s): 1-5 users
  • 3 inboxes

2. Plan: PREMIUM

  • Price: $15/user
  • Duration: 1 month
  • User(s): 1-10 users
  • 5 inboxes


  • Price: Custom
  • Duration: 1 month
  • User(s): More than 10 users
  • Unlimited inboxes

*All prices when billed annually

You can check further details for pricing on this link

Significance to remote workers

ProProfs Help Desk helps you automate repetitive tasks, collaborate better, and make data-driven strategic decisions. With all your customer conversations well-organized, your agents can respond to customer requests quickly and effectively.


Support Ticketing


Free trial
Simple UI

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