About ProProfs Help Desk

ProProfs Help Desk software helps you manage all your emails in one place using shared inbox.

Collaborate With Shared Inboxes: No need to jump from one inbox to the other, bring all emails in one place

ProProfs Help Desk system offers a shared space for all your customer-facing inboxes (sales@, support@, help@, billing@, contact@, etc.). With a simple Gmail-like user interface, resolving customer issues would feel familiar but only better.

• All customer-facing inboxes in one place
• Simple Gmail-like user interface
• Never lose a customer email again

**Increase Agent Productivity With Automation: ** Help desk software designed for high performance support teams

Take automation to a whole different level with Round-Robin or advanced ticket assignment that ensures tickets are evenly distributed and never get piled up. Save valuable hours every day by leveraging canned responses for commonly asked questions.

• Automatically assign tickets to agents
• Use canned responses for faster replies
• Share automated alerts & notifications

Improve Performance With Reports: Get reports & analytics that gear you towards action

Unlock key customer service metrics and monitor your agents' performance as a group and individuals. Share automated emails for ticket rating and capture customer feedback instantly using ticket ratings, CSAT, NPS, and custom surveys.

• Track key customer service metrics
• Measure individual & team performance
• Share CSAT, NPS, & other surveys

Provide Multi-Channel Support: Unify conversations across channels for a seamless experience

ProProfs Help Desk enables you to capture customer requests from multiple channels- email, live chat, or help center. Meet customers on the channels they love and deliver 360-degree support experiences.

• Manage multiple channels from one place
• Meet customers on channels they love
• Offer 360-degree support

Customize It Your Way: Customize workflows to suit the way your team works

Enjoy complete customization capabilities and personalize your help desk to suit your unique needs. Supply more information to a ticket by creating custom fields or set priorities and alerts to match your SLAs.

• Keep your brand identity intact
• Create custom fields for tickets
• Set ticket priorities to match SLAs

Includes Chat, Knowledge Base & Survey: Harness the power of multiple support tools & delight customers

ProProfs Help desk includes live chat, Knowledge base & survey software ProProfs Help Desk comes with ProProfs Live Chat, Knowledge Base, and Survey Maker built-in. Respond to customers in real-time via live chat and build experiences. Offer 24x7, anytime, anywhere self-help, and reduce tickets by up to 80%. Measure and improve customer delight with surveys easily.

• Live Chat for real-time interactions
• Knowledge Base to promote self-service
• Survey Maker for customer feedback