ProProfs Help Desk Alternatives
About ProProfs Help Desk
ProProfs Help Desk software helps you manage all your emails in one place using shared inbox.
What are the top ProProfs Help Desk Alternatives?
Check out this list of the best ProProfs Help Desk alternatives. Compare the top features, pricing, pros & cons and user ratings to suit your needs.
About HelpCenter App
HelpCenter is an intuitive, easy-to-set up and use customer service software for e-commerce to make your interactions with customers more effective.
FAQ Builder for E-commerce
Create a comprehensive FAQ page from scratch in 10 minutes for your eshop with our FAQ builder.
HelpDesk Ticketing System
Build customer loyalty and improve your team productivity with support desk software.
Live Chat Software
Allow your customers to communicate with businesses in real time.
Tabs
Organize your product descriptions with tabs.
Pricing
1. Plan: Free
- Price: $0
- Duration: 1 month
- User(s): 1 support agent
- 10 tickets/month
2. Plan: Basic
- Price: $6.67
- Duration: 1 month
- User(s): Unlimited support agents
- 50 tickets/month
3. Plan: Standard
- Price: $37.50
- Duration: 1 month
- User(s): Unlimited support agents
- 300 tickets/month
4. Plan: Advanced
- Price: $83.33
- Duration: 1 month
- User(s): Unlimited support agents
- 1000 tickets/month
About LiveAgent
LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email.
Ticketing system
Handle all your customer inquires from one interface! Learn about LiveAgent's Ticketing system and its features.Read more about ticketing system
Live chat features
Discover advanced live chat features like proactive chat invitations and real-time typing view.Read more about live chat features
Call center features
LiveAgent's inbound call center can be used to handle large numbers of calls incoming from customers.…Read more about call center features
Social media help desk features
Need to improve your social media customer service? LiveAgent offers Facebook, Twitter, Instagram, and Viber integrations.Read more about social media help desk features
Customer service reporting
Start improving your service today by reviewing our customer service reports. Generate over 10 reports to…Read more about customer service reporting
Pricing
1. Plan: Free
- Price: $0/agent
- Duration: 1 month
- 1 Email ticketing – Incoming email accounts
2. Plan: Small
- Price: $9/agent
- Duration: 1 month
- 1 Email ticketing – Incoming email accounts
3. Plan: Medium
- Price: $29/agent
- Duration: 1 month
- 10 Email ticketing – Incoming email accounts
3. Plan: Large
- Price: $49/agent
- Duration: 1 month
- 40 Email ticketing – Incoming email accounts
4. Plan: Enterprise
- Price: $69/agent
- Duration: 1 month
- 100 Email ticketing – Incoming email accounts
About ManageEngine SupportCenter Plus
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information.
Multi-channel support
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Request tracking & automation
Automates the process of creating, organizing, tracking requests into a seamless process.
Portal
Lets each division of your organization define their product or service specific configuration and work as independent units.
Account and contact management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Knowledge base
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
Customer portal
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Contracts & SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Time tracking and billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Reports, dashboards and KPIs
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
Mobile access
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.
Multi-language support
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.
Add-ons & integrations
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
Pricing
Three types of plans are available with different features. You can request quotes for the same.
1. Plan: STANDARD
2. Plan: PROFESSIONAL
3. Plan: ENTERPRISE
About Open Loyalty
Open Loyalty is world’s most flexible loyalty engine for creating customized loyalty and gamification solutions at any touchpoint, fast and at scale.
API-first loyalty program software that allows engaging customers with a fully personalized loyalty program
Open Loyalty API is flexible and modular, so you can choose the building blocks and mechanics to create an engagement or loyalty program you need.
Build dedicated customer loyalty program in weeks, not months
Start right away using blocks in the Open Loyalty marketing platform and build on top of them without hassle. Add new touchpoints, systems, and features to streamline unlimited amounts of data. Use components from our loyalty accelerator and ship your project faster.
Create a customer loyalty experience of any type, without limitations
Our headless architecture lets you concentrate on consistent customer experience across all touchpoints. Place your resources where your clients operate - in any of your front-end applications such as eCommerce, POS system or mobile app.
Introduce the loyalty system capabilities to your existing stack with well-designed responsibilities
Open Loyalty has a headless, event-driven core that makes it easy to integrate with your existing ecosystem. This is thanks to the robust API, webhooks, and access to queues. Use two-way communication between various systems to enable engagement and interactions.
Forget about painful upgrades, and always use the most up-to-date loyalty program software
Thanks to headless, microservices-ready architecture, you don’t have to worry about troublesome updates or migrations every year. Stay one step ahead of the market by always using the newest loyalty technology. We built Open Loyalty in association with top loyalty professionals and rewards program experts.
When is a headless loyalty platform a good fit?
A headless loyalty platform is a perfect fit when you have a complex infrastructure of multiple systems and touchpoints that have to be connected together. It’s also great if you plan to implement a personalized loyalty program on a massive scale and want to maximize the usage of existing systems.
Meet clients who use our customer loyalty management software
Open Loyalty is used by companies from various industries across the globe. Thanks to the modularity of the platform, brands combine various loyalty mechanics to implement loyalty programs of any shape much faster and without losing business agility.
Open Loyalty software fits loyalty programs of any size and shape
Our platform works like a framework for building a custom system. It fits every case where there’s a need for a loyalty engine for a dedicated loyalty program
Pricing
There are to types of plans for which you can request a demo.
Business values What loyalty marketers want to see
Technical values What developers love to work with
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