ProProfs Help Desk Alternatives

About ProProfs Help Desk

ProProfs Help Desk software helps you manage all your emails in one place using shared inbox.

What are the top ProProfs Help Desk Alternatives?

Check out this list of the best ProProfs Help Desk alternatives. Compare the top features, pricing, pros & cons and user ratings to suit your needs.

#1 Alternative

About HelpCenter App

HelpCenter is an intuitive, easy-to-set up and use customer service software for e-commerce to make your interactions with customers more effective.

FAQ Builder for E-commerce

Create a comprehensive FAQ page from scratch in 10 minutes for your eshop with our FAQ builder.

HelpDesk Ticketing System

Build customer loyalty and improve your team productivity with support desk software.

Live Chat Software

Allow your customers to communicate with businesses in real time.


Organize your product descriptions with tabs.


1. Plan: Free

  • Price: $0
  • Duration: 1 month
  • User(s): 1 support agent
  • 10 tickets/month

2. Plan: Basic

  • Price: $6.67
  • Duration: 1 month
  • User(s): Unlimited support agents
  • 50 tickets/month

3. Plan: Standard

  • Price: $37.50
  • Duration: 1 month
  • User(s): Unlimited support agents
  • 300 tickets/month

4. Plan: Advanced

  • Price: $83.33
  • Duration: 1 month
  • User(s): Unlimited support agents
  • 1000 tickets/month

You can check further details for pricing on this link

#2 Alternative

About LiveAgent

LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email.

Ticketing system

Handle all your customer inquires from one interface! Learn about LiveAgent's Ticketing system and its features.Read more about ticketing system

Live chat features

Discover advanced live chat features like proactive chat invitations and real-time typing view.Read more about live chat features

Call center features

LiveAgent's inbound call center can be used to handle large numbers of calls incoming from customers.…Read more about call center features

Social media help desk features

Need to improve your social media customer service? LiveAgent offers Facebook, Twitter, Instagram, and Viber integrations.Read more about social media help desk features

Customer service reporting

Start improving your service today by reviewing our customer service reports. Generate over 10 reports to…Read more about customer service reporting


1. Plan: Free

  • Price: $0/agent
  • Duration: 1 month
  • 1 Email ticketing – Incoming email accounts

2. Plan: Small

  • Price: $9/agent
  • Duration: 1 month
  • 1 Email ticketing – Incoming email accounts

3. Plan: Medium

  • Price: $29/agent
  • Duration: 1 month
  • 10 Email ticketing – Incoming email accounts

3. Plan: Large

  • Price: $49/agent
  • Duration: 1 month
  • 40 Email ticketing – Incoming email accounts

4. Plan: Enterprise

  • Price: $69/agent
  • Duration: 1 month
  • 100 Email ticketing – Incoming email accounts

You can check further details for pricing on this link

#3 Alternative

About ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information.

Multi-channel support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Request tracking & automation

Automates the process of creating, organizing, tracking requests into a seamless process.


Lets each division of your organization define their product or service specific configuration and work as independent units.

Account and contact management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Knowledge base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

Customer portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Contracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Time tracking and billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Reports, dashboards and KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Mobile access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

Multi-language support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.

Add-ons & integrations

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.


Three types of plans are available with different features. You can request quotes for the same.




Request a quote here

#4 Alternative
Open Loyalty
Highly Integrable
Open Source

About Open Loyalty

Open Loyalty is world’s most flexible loyalty engine for creating customized loyalty and gamification solutions at any touchpoint, fast and at scale.

API-first loyalty program software that allows engaging customers with a fully personalized loyalty program

Open Loyalty API is flexible and modular, so you can choose the building blocks and mechanics to create an engagement or loyalty program you need.

Build dedicated customer loyalty program in weeks, not months

Start right away using blocks in the Open Loyalty marketing platform and build on top of them without hassle. Add new touchpoints, systems, and features to streamline unlimited amounts of data. Use components from our loyalty accelerator and ship your project faster.

Create a customer loyalty experience of any type, without limitations

Our headless architecture lets you concentrate on consistent customer experience across all touchpoints. Place your resources where your clients operate - in any of your front-end applications such as eCommerce, POS system or mobile app.

Introduce the loyalty system capabilities to your existing stack with well-designed responsibilities

Open Loyalty has a headless, event-driven core that makes it easy to integrate with your existing ecosystem. This is thanks to the robust API, webhooks, and access to queues. Use two-way communication between various systems to enable engagement and interactions.

Forget about painful upgrades, and always use the most up-to-date loyalty program software

Thanks to headless, microservices-ready architecture, you don’t have to worry about troublesome updates or migrations every year. Stay one step ahead of the market by always using the newest loyalty technology. We built Open Loyalty in association with top loyalty professionals and rewards program experts.

When is a headless loyalty platform a good fit?

A headless loyalty platform is a perfect fit when you have a complex infrastructure of multiple systems and touchpoints that have to be connected together. It’s also great if you plan to implement a personalized loyalty program on a massive scale and want to maximize the usage of existing systems.

Meet clients who use our customer loyalty management software

Open Loyalty is used by companies from various industries across the globe. Thanks to the modularity of the platform, brands combine various loyalty mechanics to implement loyalty programs of any shape much faster and without losing business agility.

Open Loyalty software fits loyalty programs of any size and shape

Our platform works like a framework for building a custom system. It fits every case where there’s a need for a loyalty engine for a dedicated loyalty program

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