About Support.cc

Support.cc by 500apps provides a superior customer experience across all channels, including email, social media, chat, and the phone.

Ticket Management

Ensure that the information of every single customer ticket is properly captured at one place so as to make it easy for your staff to find what they need. This will support your agents to offer quick assistance whenever required in the future.

Bots and Live Chat

Integrate our live chat (Ninjachat) with support.cc, for providing instant support and ticketing for your customers. Manage all the support requests and handle all the conversations of your customers.

Knowledge Base

Educate customers with in-depth guides to help them use your product with ease. Add, edit in real-time, preview, and publish articles in just a few clicks.

Helpdesk Automation

Automate repetitive tasks with robust ticket automation. Set rules, create workflows, and manage the process the way you want to help your agents spend time on what matters the most.

Advanced Reports

Get real-time reports on ticket activity, agent performance, and customer feedback so that you can take action to improve productivity.

Contact Management

Keep track of your contacts using an contact mangement software. Easily manage information, stay organized, and keep everything up to date.

Task Management

Manage your tasks and projects from anywhere. Create new tasks and assign them to the appropriate team members. Set the task's type, due date, and category, and link it to relevant leads and contacts. Sort the tasks based on priority, due date, owner, and status of the tasks.

Email Integration

Simplify your customer assistance capabilities such as a knowledge base, ticket management, help desk automation, sophisticated reports, contact management, and task management.

Workflow Management

Create workflows for business processes, that automates your day-to-day tasks. With its simple and intuitive user interface, you can easily design a workflow from scratch or by importing templates designed by experts.

Group Categorization

Put all relevant information at your fingertips and stay organized, on top of things and efficient with this user-friendly tool.

Support Bots

Allows you to directly interact with your customers and assists you in providing an exceptional customer experience.