About Freshdesk

Freshdesk is an intuitive customer support software that empowers your support teams to deliver timely and consistent support at any scale.

Ticketing made easy

Prioritize, categorize and assign tickets so you never lose track of them.

Resolve issues together

Work together as a team to quickly and efficiently solve customer problems.

Support across channels

Unify and manage all support-related communications from multiple channels on a single platform.

Manage your field workforce

Manage your end-to-end field service operations from right within Freshdesk

Increase your team’s productivity

Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks.

Help customers help themselves

Create a self service experience for customers with a knowledge base and forums.

Measure and improve efficiency

Identify problems, plan based on metrics and improve helpdesk performance.

Complete customization capabilities

Customize your workflows, customer portal, agent roles, and more to make the helpdesk truly yours.

State-of-the-art data security

Freshdesk ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.

About Groove

Groove is the Shared Inbox for small businesses looking for an alternative to Email.

A powerful shared inbox that feels just like email.

Groove’s intuitive shared inbox makes it easy for team members to organize, prioritize and solve customer requests - all in a familiar interface.

• Conversation assignments so it’s clear who owns what.
• Collision detection to stop embarrasing double replies.
• Private internal notes for team members to collaborate.
• @mentions & notifications to keep the team in the loop.

Live chat for personal, realtime support.

Instill confidence in your customers by offering instant help on any page of your website or app - with all the powerful features of the Inbox.

• Round Robin assignment to spread the workload.
• Unattended message logic to never leave a chat hanging.
• Email continuation for when customers drop offline.
• Alerts & notifications to make sure you never miss a chat.

Deliver 24/7 support with a Knowledge Base.

Watch support requests dwindle as your customers help themselves - lowering customer queries by up to 43%

• Full team access so everyone can contribute to articles.
• Mobile optimized for easy accessibility on all devices.
• Complete brand control ensuring your brand looks great.
• Embeddable widget so your Knowledge base is accessible on every page of your website or app.

Know exactly what’s going on with insightful reports.

Easy-to-understand reports that help you stay on top of the most important online customer support metrics.

• Performance metrics to see how the team is performing.
• Conversation insights to understand your customers.
• Knowledge base reports to see how your FAQ is doing.
• Satisfaction insights to see customer sentiment.

Bring all your tools together to provide amazing support.

Tab switching is a thing of the past! Groove’s native integrations allow you interact with your favorite tools all in the same interface making you and your team hyper productive.

About HelpCenter App

HelpCenter is an intuitive, easy-to-set up and use customer service software for e-commerce to make your interactions with customers more effective.

FAQ Builder for E-commerce

Create a comprehensive FAQ page from scratch in 10 minutes for your eshop with our FAQ builder.

HelpDesk Ticketing System

Build customer loyalty and improve your team productivity with support desk software.

Live Chat Software

Allow your customers to communicate with businesses in real time.

Tabs

Organize your product descriptions with tabs.

About LiveAgent

LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email.

Ticketing system

Handle all your customer inquires from one interface! Learn about LiveAgent's Ticketing system and its features.Read more about ticketing system

Live chat features

Discover advanced live chat features like proactive chat invitations and real-time typing view.Read more about live chat features

Call center features

LiveAgent's inbound call center can be used to handle large numbers of calls incoming from customers.…Read more about call center features

Social media help desk features

Need to improve your social media customer service? LiveAgent offers Facebook, Twitter, Instagram, and Viber integrations.Read more about social media help desk features

Customer service reporting

Start improving your service today by reviewing our customer service reports. Generate over 10 reports to…Read more about customer service reporting