About Groove

Groove is the Shared Inbox for small businesses looking for an alternative to Email.

A powerful shared inbox that feels just like email.

Groove’s intuitive shared inbox makes it easy for team members to organize, prioritize and solve customer requests - all in a familiar interface.

• Conversation assignments so it’s clear who owns what.
• Collision detection to stop embarrasing double replies.
• Private internal notes for team members to collaborate.
• @mentions & notifications to keep the team in the loop.

Live chat for personal, realtime support.

Instill confidence in your customers by offering instant help on any page of your website or app - with all the powerful features of the Inbox.

• Round Robin assignment to spread the workload.
• Unattended message logic to never leave a chat hanging.
• Email continuation for when customers drop offline.
• Alerts & notifications to make sure you never miss a chat.

Deliver 24/7 support with a Knowledge Base.

Watch support requests dwindle as your customers help themselves - lowering customer queries by up to 43%

• Full team access so everyone can contribute to articles.
• Mobile optimized for easy accessibility on all devices.
• Complete brand control ensuring your brand looks great.
• Embeddable widget so your Knowledge base is accessible on every page of your website or app.

Know exactly what’s going on with insightful reports.

Easy-to-understand reports that help you stay on top of the most important online customer support metrics.

• Performance metrics to see how the team is performing.
• Conversation insights to understand your customers.
• Knowledge base reports to see how your FAQ is doing.
• Satisfaction insights to see customer sentiment.

Bring all your tools together to provide amazing support.

Tab switching is a thing of the past! Groove’s native integrations allow you interact with your favorite tools all in the same interface making you and your team hyper productive.

About HelpCenter App

HelpCenter is an intuitive, easy-to-set up and use customer service software for e-commerce to make your interactions with customers more effective.

FAQ Builder for E-commerce

Create a comprehensive FAQ page from scratch in 10 minutes for your eshop with our FAQ builder.

HelpDesk Ticketing System

Build customer loyalty and improve your team productivity with support desk software.

Live Chat Software

Allow your customers to communicate with businesses in real time.

Tabs

Organize your product descriptions with tabs.

About LiveAgent

LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email.

Ticketing system

Handle all your customer inquires from one interface! Learn about LiveAgent's Ticketing system and its features.Read more about ticketing system

Live chat features

Discover advanced live chat features like proactive chat invitations and real-time typing view.Read more about live chat features

Call center features

LiveAgent's inbound call center can be used to handle large numbers of calls incoming from customers.…Read more about call center features

Social media help desk features

Need to improve your social media customer service? LiveAgent offers Facebook, Twitter, Instagram, and Viber integrations.Read more about social media help desk features

Customer service reporting

Start improving your service today by reviewing our customer service reports. Generate over 10 reports to…Read more about customer service reporting

About ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information.

Multi-channel support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Request tracking & automation

Automates the process of creating, organizing, tracking requests into a seamless process.

Portal

Lets each division of your organization define their product or service specific configuration and work as independent units.

Account and contact management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Knowledge base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

Customer portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Contracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Time tracking and billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Reports, dashboards and KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Mobile access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

Multi-language support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.

Add-ons & integrations

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.