About LiveAgent

LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email.

Ticketing system

Handle all your customer inquires from one interface! Learn about LiveAgent's Ticketing system and its features.Read more about ticketing system

Live chat features

Discover advanced live chat features like proactive chat invitations and real-time typing view.Read more about live chat features

Call center features

LiveAgent's inbound call center can be used to handle large numbers of calls incoming from customers.…Read more about call center features

Social media help desk features

Need to improve your social media customer service? LiveAgent offers Facebook, Twitter, Instagram, and Viber integrations.Read more about social media help desk features

Customer service reporting

Start improving your service today by reviewing our customer service reports. Generate over 10 reports to…Read more about customer service reporting

About ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information.

Multi-channel support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Request tracking & automation

Automates the process of creating, organizing, tracking requests into a seamless process.

Portal

Lets each division of your organization define their product or service specific configuration and work as independent units.

Account and contact management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Knowledge base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

Customer portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Contracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Time tracking and billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Reports, dashboards and KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Mobile access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

Multi-language support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.

Add-ons & integrations

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

About ProProfs Help Desk

ProProfs Help Desk software helps you manage all your emails in one place using shared inbox.

Collaborate With Shared Inboxes: No need to jump from one inbox to the other, bring all emails in one place

ProProfs Help Desk system offers a shared space for all your customer-facing inboxes (sales@, support@, help@, billing@, contact@, etc.). With a simple Gmail-like user interface, resolving customer issues would feel familiar but only better.

• All customer-facing inboxes in one place
• Simple Gmail-like user interface
• Never lose a customer email again

**Increase Agent Productivity With Automation: ** Help desk software designed for high performance support teams

Take automation to a whole different level with Round-Robin or advanced ticket assignment that ensures tickets are evenly distributed and never get piled up. Save valuable hours every day by leveraging canned responses for commonly asked questions.

• Automatically assign tickets to agents
• Use canned responses for faster replies
• Share automated alerts & notifications

Improve Performance With Reports: Get reports & analytics that gear you towards action

Unlock key customer service metrics and monitor your agents' performance as a group and individuals. Share automated emails for ticket rating and capture customer feedback instantly using ticket ratings, CSAT, NPS, and custom surveys.

• Track key customer service metrics
• Measure individual & team performance
• Share CSAT, NPS, & other surveys

Provide Multi-Channel Support: Unify conversations across channels for a seamless experience

ProProfs Help Desk enables you to capture customer requests from multiple channels- email, live chat, or help center. Meet customers on the channels they love and deliver 360-degree support experiences.

• Manage multiple channels from one place
• Meet customers on channels they love
• Offer 360-degree support

Customize It Your Way: Customize workflows to suit the way your team works

Enjoy complete customization capabilities and personalize your help desk to suit your unique needs. Supply more information to a ticket by creating custom fields or set priorities and alerts to match your SLAs.

• Keep your brand identity intact
• Create custom fields for tickets
• Set ticket priorities to match SLAs

Includes Chat, Knowledge Base & Survey: Harness the power of multiple support tools & delight customers

ProProfs Help desk includes live chat, Knowledge base & survey software ProProfs Help Desk comes with ProProfs Live Chat, Knowledge Base, and Survey Maker built-in. Respond to customers in real-time via live chat and build experiences. Offer 24x7, anytime, anywhere self-help, and reduce tickets by up to 80%. Measure and improve customer delight with surveys easily.

• Live Chat for real-time interactions
• Knowledge Base to promote self-service
• Survey Maker for customer feedback