Responsibilities

• Serve as point of contact for all customer accounts amongst various key stakeholders, both external and internal
• Communicate with customers/clients to understand their needs, and explain solutions or product value
• Build strong and long-lasting client relationships
• Identify areas of improvement to meet sales quotas
• Develop new business with existing clients
• Prepare periodic reports and forecast key account metrics
• Identify industry trends and learn about customer behaviour
• Resolve/prevent customer pain points and close agreements to maximize profits

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Development Representative Sales or relevant role
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Advanced MS Excel skills, along with CRM softwares like Salesforce or HubSpot
• Ability to build rapport and collaborate with others within the company and externally
• Understanding of product/service offered by the company