Responsibilities

• Your primary duty and responsibility as a Customer Service Representative will be to develop and sustain strong connections with our clients while expressing gratitude for their support towards our mission and efforts
• As a Customer Service Representative, your duty will be to handle incoming calls, emails, and chat inquiries from customers in a professional and timely manner
• You will accurately identify and assess customer needs and proactively offer appropriate solutions and recommendations
• We rely on you to resolve customer complaints or issues by investigating the cause, providing explanations, and taking necessary actions to ensure customer satisfaction
• You will draw in new clients by responding to inquiries about products and services. You will also make recommendations for further information
• As a Customer Service Representative, you will be maintaining precise records of customer interactions, transactions, comments, and complaints.
• You will upsell our products and services to customers whenever appropriate
• We expect you to collaborate with other teams within the company to promptly resolve complex customer cases or escalations
• You shall stay up-to-date with product knowledge, promotions, and policies to effectively assist customers and promote upselling opportunities
• We rely on you to contribute to team goals and achieve individual performance targets
• Your Customer Service Representative duties and responsibilities include following up with the client to see whether the solution provided was successful. Also, you need to record any recommendations they may have to improve their experience
• As a Customer Service Representative, you will be responsible for maintaining a record and informing management of consumer problems, issues, and trends
• You must be flexible to assist clients during peak call traffic and special events, such as working weekends or late at night
• As a Customer Service Representative, you will be responsible for making independent decisions that are advantageous to both the client and the business, such as reducing prices and identifying potential exemptions as a promoter for clients
• As a differentiator for our company, you should provide high-quality service to retain current customers and attract new ones
• One of your primary Customer Service Representative duties and responsibilities will be to use good judgment when handling client situations as suggested by present arrangements and plans. Recognize potential unusual circumstances and make decisions to uphold customer commitment

Requirements

• You must have robust communication skills to effectively interact with customers and provide them with accurate information and assistance
• You should be a patient and empathetic listener, able to understand customer concerns and address them professionally and courteously
• We expect you to have strong problem-solving abilities, quickly identifying issues and finding appropriate resolutions to ensure customer satisfaction
• You must be proficient in computer systems and navigating various software applications to accurately document customer interactions and process transactions
• You should be highly organized and detail-oriented, ensuring proper documentation and follow-up on customer inquiries or issues
• We value your ability to work well under pressure, maintain composure, and deliver exceptional service even during peak customer demand
• You must possess effective time management skills, efficiently prioritizing tasks and managing multiple customer requests simultaneously
• To sell more goods and services, you should also be able to cross-sell and upsell
• For the purpose of finding long-term support solutions and improving support procedures, analytical and strategic thinking abilities are essential
• We are looking for someone who is a team player, collaborating with colleagues across different departments to resolve complex customer issues and improve overall customer experience
• You must be a quick learner. To properly give technical support, you must be familiar with the company's goods and services
• You must be able to handle the most demanding customers and resolve issues peacefully and diplomatically