Responsibilities

The Sales Associate's duties and responsibilities include:

• Assist customers in finding and purchasing products that meet their needs
• Provide excellent customer service by greeting customers well, answering their questions, and resolving their issues or concerns
• Provide product information and advice to customers on various products
• Ensure merchandise displays are properly displayed in accordance with store standards
• Maintain a clean and organized sales floor by restocking shelves, arranging displays, and ensuring product availability
• Monitor stock levels and notify the Lead Sales Associate of stock issues.
• One of the most important sales associate duties and responsibilities includes assisting customers with payment methods and the use of Point of Sale (POS)
• Operate cash registers, process payments accurately, and handle returns or exchanges
• Actively seek opportunities to upsell and promote additional products or services to customers
• Ensure all customer transactions are processed promptly
• Participate in regular training sessions to stay updated on product knowledge and sales techniques
• Collaborate with team members to achieve sales goals and contribute to the store's overall success
• Adhere to all company policies and procedures, including those related to safety and security
• Building and maintaining long-term relationships with key customers through personalized communication, follow-up, and after-sales support

Requirements

• At least three years of experience in sales
• Proven ability to influence sales outcomes
• Knowledge of inventory management and stock replenishment
• Excellent communication skills as you have to effectively interact with customers and provide outstanding service
• Strong problem-solving skills to address customer concerns and ensure their satisfaction
• Knowledge of analyzing sales data, identifying trends and patterns, and using insights to develop sales strategies and improve performance
• Excellent listening skills to understand customer needs and provide appropriate recommendations
• Basic numerology for handling cash transactions accurately and efficiently
• Comfortable using technology such as point-of-sale systems to process transactions and retrieve product information
• Flexible schedule to work evenings, weekends, and holidays to accommodate customer needs
• Ability to work in a dynamic environment and adapt to changing priorities.
• Enthusiasm and motivation to achieve sales goals while maintaining a friendly and approachable demeanor
• Ability to multi-task efficiently and productively with minimal supervision.
• Openness to learn proactive task ownership, result orientation, and customer orientation
• Basic computer proficiency