ServiceNow Consultant Job Description

ServiceNow Consultant job description will consist of the role, responsibilities, qualifications and technical or soft skills required

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Role

ServiceNow Consultant will be responsible for the development and support of ServiceNow implementation. This involves combining ITIL-based process consultancy with agile methods (scrum) and enhancing the company's ServiceNow delivery capability. Consultants need to define ServiceNow solutions and tailor them as per client requirements.

Responsibilities

  • Developing, installing, integrating, and troubleshooting ServiceNow applications
  • Consuming Knowledge regarding the latest developments in one or more aspects of computer programming
  • Training, documentation, and support to the organizational teams whenever required
  • Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, EM, Knowledge, Demand, and Release Management modules within the ServiceNow platform and integrations with external systems for the organizational growth
  • Need to maintain detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, testing, etc.
  • Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software

Requirements

  • X years of experience in ServiceNow development and IT Consulting
  • Knowledgeable of UI/UX standards
  • Experience in frameworks such as Core Data, Core Animation, etc
  • Experience in building scalable solutions
  • Experience in IT Service Management (ITIL); ServiceNow Platform/Scripting/APIs/Service Portal/Applications
  • Familiar with SDLC and Agile methodologies

Soft Skills

  • Excellent written and verbal communication
  • Ability to describe technical solutions in business terms
  • Adaptable to dynamic and fast-paced environments
  • Team player

Bonus

ServiceNow experience with CSM and HR products a real plus

Promotion Stage

Manager-ServiceNow Consulting

Salary Range (in USD)

$87000 - $159000 per year

Qualifications

  • Bachelor’s degree in Information Technology/Systems, Computer Science and equivalent
  • ServiceNow Certified System Administrator

Reports To

Manager-ServiceNow Consulting

Key Skills

Service Catalog Workflows, ITIL Processes, ITAM, EM, JavaScript, HTML, AngularJS, REST APIs, Core Data, Core Animation

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