Salesforce Subject Matter Expert Job Description

Subject Matter Expert/ Salesforce Consultant job description will consist of the role, responsibilities, qualifications and technical or soft skills required



A Salesforce Consultant helps companies use the Salesforce platform to meet their objectives by helping them implement specific client solutions and keep the platform maintained. A Salesforce Consultant must be familiar with the company's requirements so that he or she can offer expert guidance on planning and implementation, or efficiency and success from an existing Salesforce deployment. Having the ability to identify business demands, collaborate with various teams to create projects, and receive training and support on the platform are all important aspects of this occupation.


  • Create Salesforce training and certification content with external consultants
  • Be the SME for creating Admin, Developer, and consultant certification training content in Salesforce, particularly
  • Create structures and curriculum for our Salesforce content creation
  • Create and improve on the current content creation guidelines and templates
  • Create video-based how-to guides for creating company settings as an administrator in Salesforce, for example, how to create company settings as an administrator
  • With quality control checks on the content created by external consultants, including but not limited to, English spelling, grammar, plagiarism, content accuracy, and topic coverage
  • Create quiz questions for each certification topic so users may test their knowledge


  • X years of Salesforce experience and atleast 3x Salesforce certified
  • Well versed with collaboration tools like JIRA, Confluence and Trello
  • Experience with enterprise integration tools and extract, transformation, and load (ETL) tools

Soft Skills

  • Strong presentation and communication skills


  • Experience with other CRM software, such as Siebel, Clarify, Vantive, Peoplesoft, and NetSuite

Promotion Stage

Salesforce Architect, Program Architect

Salary Range (in USD)

$75,000 - $110,000


  • Bachelor's degree in sales, marketing, business, or related field
  • Minimum Salesforce Certified Administrator

Reports To

Salesforce Architect

Key Skills

Salesforce, JIRA, Trello, Siebel, Clarify, Vantive, Peoplesoft, NetSuite, ETL tools

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